Frequently Asked Questions
Everything you need to know about your Sabah experience, from our artisanal craftsmanship to global shipping.
What makes Sabah shoes different from traditional footwear?
Every pair of Sabahs is handmade by master artisans using high-quality, vegetable-tanned leathers. They are designed to mold to your feet over time, providing a custom fit and exceptional comfort that improves with every wear.
How do I find my correct size?
Sabahs should fit snugly at first, as the natural leather will stretch and conform to your foot. We recommend consulting our detailed size guide on the product page; if you are between sizes, we generally suggest sizing down for a perfect eventual fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in their original packaging. Please ensure you try your shoes on a carpeted surface to prevent scuffing the soles before you are sure of the fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my leather Sabahs?
To maintain the beauty of your shoes, we recommend using a high-quality leather conditioner every few months. Avoid prolonged exposure to water; if they do get wet, let them air dry naturally away from direct heat sources.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through specialized financing partners at checkout.